Welcome to EVX.Life Rentals

Your seamless, eco-friendly rental experience starts here! Below, you’ll find all the essential details to ensure a smooth journey with us.

Your Rental Agreement

When you rent with us, you agree to the terms outlined here. Let’s keep it simple and hassle-free!

Vehicle Details & Hire Duration

Your Vehicle: The vehicle you choose during booking will be the one you rent.

Hire Period: The rental period is based on the dates and times you select at booking.

Who Can Drive?

Approved Drivers: Only individuals listed at the time of booking can drive the vehicle.

Requirements: Drivers must be at least 25 years old and hold a valid full driver’s license appropriate for the vehicle.

Identification:

• Provide a valid passport or government-issued ID along with your driver’s license.

• We securely store this information for up to 90 days post-rental.

Payment Details

Booking Payment: 10% of the rental cost is charged at checkout to secure your booking. This amount is refundable if canceled at least 48 hours before the pick-up time. If canceled less than 48 hours before pick-up, this amount is non-refundable.

Remaining Balance: The remaining 90% is due at the time of pick-up.

Additional Charges:

• Extra drivers ($15)

• Distance fees for exceeding the 250 km daily limit ($0.40 per additional km)

• EV charging costs and road user charges (Pay on return date)

• Late return fees ($50 per day)

• Cleaning fees for excessively dirty interiors (e.g., spills, odors, or smoke) (Grooming fee Up to $300)

• Traffic or parking fines, plus administration fees (Bill after rental)

Charging Costs Policy

For EV rentals, customers are responsible for covering all charging expenses. We will charge you the exact amount we paid to recharge the vehicle, based on the rates charged by the charging station or provider. A receipt or detailed breakdown of the charging costs will be provided upon request for transparency.

Unpaid Amounts:

• 10% daily interest after 14 days

• Debt collection fees

• A $50 administration fee

Direct Debit & Security Deposit

Direct Debit: We set up a direct debit via Stripe at booking to cover any additional charges like fines or damages for up to 30 days post-rental.

Security Deposit: A refundable deposit is required:

• Vehicles: NZD $3500

• E-bikes: NZD $1000

• Bike Racks: NZD $500

• Accessories: NZD $100 per item

Deposits are released 7–10 days after returning items in good condition.

Where You Can and Cannot Drive the Vehicle

Approved Roads

• Drive only on properly constructed roads.

Prohibited Use

To protect the vehicle and your safety, you must not drive the vehicle:

• On beaches, in sand, or through streams

• On gravel roads

• Through rivers or floodwaters

• On fire trails

• On snow unless you use snow chains

• In restricted or unsafe locations communicated to you at the time of hire

Unauthorized Use

You must not:

• Drive airside at any airport unless we provide prior written consent.

• Use the vehicle for illegal activities, races, contests, or performance tests.

• Exceed the number of passengers for which seatbelts are provided.

• Drive under the influence of alcohol or drugs or exceed legal limits.

• Use the vehicle to transport passengers for payment.

• Use the vehicle when damaged, unsafe, or after an accident without our approval.

• Transport goods or tow loads unless all guidelines, permits, and manufacturer specifications are followed.

• Smoke in the vehicle or allow others to do so.

Charging and Maintenance

EV Charging: You are responsible for covering all charging costs.

Booking & Cancellation Policy

Non-Refundable Fee: 10% of the booking cost is charged immediately at checkout and is non-refundable.

Cancellations: Email us at [email protected] with your booking details.

Insurance Options

• $50 per day insurance: No security deposit required.

• No insurance: A $2500 security deposit is required at pick-up.

• Note: Insurance options are only available for vehicles.

Privacy Policy

Information Collection: We collect personal details like your name, contact information, driver’s license, passport, and payment details.

Vehicle Tracking:

Tesla Model Y: Trackable via the Tesla app for theft protection and operational monitoring.

Kia EV9: Equipped with a GPS device for theft protection and accident alerts.

Purpose: This information is used to process bookings, verify identity, and handle any post-rental charges or incidents.

Data Security: All data is securely stored and retained for up to 90 days post-rental. Payment details are managed securely through Stripe.

Sharing: Information is shared only when legally required, with insurers, roadside assistance providers, or debt collection agencies for unpaid amounts.

Copy of Rental Agreement

• A full copy of the Rental Agreement, including specific hire details, is provided with the Rental Document at the time of hire. It outlines all terms, conditions, and applicable charges.

• We will also send a copy of the Rental Agreement via email for your reference.

For any questions, reach out to our team at [email protected]. We’re here to make your journey hassle-free and enjoyable!